CloseFAQs
The nigling questions we get asked most often
All of our objects are in stock unless stated otherwise on the product page. Once an order is placed we ship it within 2 working days. We operate an express delivery service for all customer orders which usually takes 1-2 days once dispatched from our facility.
All of our artworks are framed, as shown and are not available for purchase unframed.
Yes, all orders will require a signature on arrival. Orders are sent via FedEx delivery.
If an item is out of stock please e-mail customercare@fromental.com and we will be happy to inform you as to when a product will be back in stock.
We accept Visa, Mastercard and American Express. Please email customercare@fromental.com if you have any issues with processing the payment.
Yes. For information about our returns criteria, please see our [returns policy]
Yes, all orders will require a signature on arrival. Shipments are sent via FedEx for domestic and international orders.
Once your order is despatched you will be sent a confirmation email to notify you together with your tracking number. It will be possible to track your order by visiting the third party website and following the tracking link.
If you wish to cancel your order please contact us immediately via customercare@fromental.com. It may be possible to amend your order if it has not been shipped. If changes are not possible, please refer to our refund policy.
UK
The cost of shipping will be calculated at point of payment
We ship internationally across the following regions, UK, Europe, USA and Middle East. If you are outside these territories please contact us via customercare@fromental.com.
Damages are rare. Please inspect your shipment thoroughly on arrival and report any damages to us within five days. Please e-mail customercare@fromental.com a member of our team and we will contact you and advise a solution.